{"id":372,"date":"2026-07-16T21:10:49","date_gmt":"2026-07-16T19:10:49","guid":{"rendered":"https:\/\/semcalor.com\/?page_id=372"},"modified":"2026-07-17T03:01:56","modified_gmt":"2026-07-17T01:01:56","slug":"atendimento-ao-cliente-e-garantias","status":"publish","type":"page","link":"https:\/\/semcalor.com\/?page_id=372","title":{"rendered":"Atendimento ao cliente e garantias"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Voici la traduction et l&#8217;adaptation de votre texte d&#8217;assistance et de garanties en <strong>portugais<\/strong>, ajust\u00e9 avec les informations de <strong>Sem Calor<\/strong> et harmonis\u00e9 avec le cadre l\u00e9gal espagnol\/europ\u00e9en (qui pr\u00e9voit notamment une garantie l\u00e9gale de conformit\u00e9 de 3 ans pour les biens de consommation neufs en Espagne, et une pr\u00e9somption de d\u00e9faut de conformit\u00e9 de 2 ans) :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contacte-nos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A nossa equipa est\u00e1 \u00e0 sua inteira disposi\u00e7\u00e3o para qualquer d\u00favida, antes ou depois da sua compra: aconselhamento sobre um produto, acompanhamento de encomendas, quest\u00f5es t\u00e9cnicas ou reclama\u00e7\u00f5es.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail:<\/strong> contato@semcalor.com<\/li>\n\n\n\n<li><strong>Hor\u00e1rio:<\/strong> De segunda a sexta-feira, das 9h \u00e0s 18h<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Esfor\u00e7amo-nos por responder a todas as solicita\u00e7\u00f5es num prazo m\u00e1ximo de 48 horas \u00fateis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">As garantias de que beneficia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Todos os produtos adquiridos na Sem Calor beneficiam das garantias legais previstas na legisla\u00e7\u00e3o aplic\u00e1vel aos consumidores, que se aplicam em complemento de qualquer garantia comercial eventual do fabricante.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Garantia legal de conformidade (3 anos)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Em conformidade com a legisla\u00e7\u00e3o espanhola de prote\u00e7\u00e3o dos consumidores (que transp\u00f5e as diretivas europeias), beneficia de uma <strong>garantia legal de conformidade de 3 anos<\/strong> a contar da entrega do produto para bens novos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta garantia permite-lhe obter a repara\u00e7\u00e3o ou a substitui\u00e7\u00e3o do produto, sem custos, caso este apresente um defeito de conformidade existente no momento da entrega. Durante os <strong>primeiros 2 anos<\/strong> ap\u00f3s a entrega do bem, n\u00e3o necessita de provar a exist\u00eancia do defeito de conformidade: presume-se que o mesmo j\u00e1 existia aquando da entrega, salvo prova em contr\u00e1rio.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Garantia legal de v\u00edcios ocultos<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Beneficia igualmente da garantia contra v\u00edcios ocultos. Se o produto apresentar um defeito oculto, n\u00e3o vis\u00edvel no momento da compra, que o torne impr\u00f3prio para o uso a que se destina ou que diminua de tal forma a sua utilidade que n\u00e3o o teria comprado (ou teria pago um valor inferior) se o conhecesse, poder\u00e1 optar por:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A resolu\u00e7\u00e3o da venda (devolu\u00e7\u00e3o do produto e reembolso do pre\u00e7o pago);<\/li>\n\n\n\n<li>Ou uma redu\u00e7\u00e3o proporcional do pre\u00e7o de venda, conservando o produto.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Garantia comercial do fabricante<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Alguns produtos do nosso cat\u00e1logo beneficiam ainda de uma garantia comercial adicional do fabricante, cuja dura\u00e7\u00e3o e condi\u00e7\u00f5es variam consoante a marca (geralmente indicadas na ficha do produto). Esta garantia acresce \u00e0s garantias legais descritas acima, n\u00e3o as substituindo de forma alguma.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como acionar uma garantia<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contacte o nosso servi\u00e7o de apoio ao cliente<\/strong> atrav\u00e9s do e-mail <strong>contato@semcalor.com<\/strong>, descrevendo o problema encontrado e anexando, se poss\u00edvel, fotos ou v\u00eddeos.<\/li>\n\n\n\n<li><strong>Indicar-lhe-emos o procedimento a seguir:<\/strong> devolu\u00e7\u00e3o do produto, interven\u00e7\u00e3o de um t\u00e9cnico ou envio de pe\u00e7as de substitui\u00e7\u00e3o, consoante o caso.<\/li>\n\n\n\n<li>Dependendo do resultado do diagn\u00f3stico, procederemos \u00e0 repara\u00e7\u00e3o, substitui\u00e7\u00e3o ou, caso nenhuma destas solu\u00e7\u00f5es seja vi\u00e1vel, ao reembolso do produto.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Nenhum custo lhe ser\u00e1 cobrado pela ativa\u00e7\u00e3o e aplica\u00e7\u00e3o das garantias legais.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voici la traduction et l&#8217;adaptation de votre texte d&#8217;assistance et de garanties en portugais, ajust\u00e9 avec les informations de Sem Calor et harmonis\u00e9 avec le cadre l\u00e9gal espagnol\/europ\u00e9en (qui pr\u00e9voit notamment une garantie l\u00e9gale de conformit\u00e9 de 3 ans pour les biens de consommation neufs en Espagne, et une pr\u00e9somption de d\u00e9faut de conformit\u00e9 de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-372","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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